Tools

Free tools for support and CX teams

Each one is the working version of something I write about. They run entirely in your browser; nothing is uploaded.

Support AI

Support Answer Assistant

Answers customer questions from your help center with citations, refuses to guess, and learns from the answers your team approves. Click through a real example, no key needed.

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Support AI

Recontact Analyzer

Upload a ticket export and see how often a resolved issue actually comes back: same account, same category, inside a window you set. The recontact your resolution rate quietly hides.

Open the analyzer →
Support AI

Knowledge Base Auditor

Paste a Zendesk help-center URL and it reads every published article, flagging what's quietly rotting: pages years out of date, near-duplicates, and articles too thin to answer the question.

Open the auditor →