Tool
Resolution rate is measured the moment you close a ticket. This measures what happens after. Upload a ticket export and it counts how often a resolved issue is followed by the same account opening a new ticket in the same category, inside a window you set. It runs entirely in your browser; nothing is uploaded.
Built by Johnny Khabushani. Built around a simple idea: a resolution rate measures the action, not whether the issue stayed solved. Questions, or want this wired into a live help desk? Get in touch.