Tool

Support Answer Assistant

An internal support agent that answers customer questions from your help center, with citations, refuses to guess when the docs come up short, and learns from the answers your team approves. Click the examples below to see it work.

The three examples below run with no key, from a saved run on Medium's public help center. To answer your own question for real, open Run it live on your own help center below: paste any public Zendesk help-center URL and your own Anthropic API key, and it answers from those articles with citations, or refuses when the docs come up short.
Support Answer Assistant
Loaded: Medium Help Center · 205 articles · 0 learned

Try one of these

Run it live on your own help center

Paste any public Zendesk help-center URL and your own Anthropic API key, then ask a question above. Your key stays in your browser for this session only, is sent straight to Anthropic, and is never stored or seen by this site. Leave these blank to use the saved examples.

Answered from docs: 0 · Refused: 0
Question:
What it has learned
Nothing yet. When a teammate approves an answer to a question the docs don't cover, it shows here and gets reused next time.

Run it on your own help center

Open the live panel above, point it at your own Zendesk help center, and paste your Anthropic key: it reads the articles, drafts a cited answer, and refuses when the docs come up short. Your key and your data stay in your browser. Want it wired into your real support queue, with the approve-and-teach loop persisted? Get in touch.

Get in touch